Innovation is only succesful when it offers long term value.
What is Support & Maintenance?
For Rombit Studio, bringing real business value using technology does not stop with the building of state-of-the-art solutions. This is why we have developed a Support & Maintenance framework as our way of ensuring application / service management and the performance of the business solution now and in the future.
Long term value
Solution support and maintenance is crucial to ensure continued top user experience, and to make sure software continues to function effectively and efficiently over time. Regular maintenance will prevent vulnerabilities and compatibility issues with updates. Without proper support and maintenance, solutions can become outdated, leading to lost efficiency and a higher total lifecycle cost.
Service Level Agreement
Together we define the commitment in terms of services in a personal Service Level Agreement (SLA). To ensure efficient operations, we define a transparent set of Service Levels and provide you with an online Service Desk platform, in order to give all solution stakeholders a uniform view of the support and maintenance process.
Rombit Studio process of working
We advice and help you define your long term innovation roadmap.
A full review of your way of working and system use, resulting in an opportunity list.
We design and validate a number of solutions to resolve a particular challenge.
Custom development of products/solutions that perfectly fit your way of working and system use.
Support & Maintenance
We are providing a long-term strategic commitment and support.
How to grab your data without throwing away your current systems.
How Support & Maintenance provides value
Availability and quality performance
Our Support & Maintenance framework provides a top-notch availability and quality performance of the business solution to ensure efficient operations, both immediately after launch as for years to come.
Single Point of Contact
Our support and service desk are the single point of contact for issues. Service requests, incidents, problems and changes are transparently managed and accessible for all stakeholders.
Multiple Level Maintenance
We assure maintenance of your application on three levels: corrective, preventive and evolutive maintenance. This all to assure the good operations of the application throughout time.
Pro-active system monitoring
We ensure the monitoring of all solution components in an automated way, this way we can pro-actively tackle possible issues of the solution.
Clients who have benefited from the Support & Maintenance phase.
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