Vacancy
Support and QA Specialist
Your responsibilities
Rombit Studio is looking for a Support and Quality Assurance specialist with a service mindset and a passion for problem solving. We contribute to our client’s business success by providing them with custom innovative & sustainable digital I(o)T products.
Our Support and QA specialist has a key role in ensuring a qualitative service to our clients and co-ensuring the quality of our products.
CUSTOMER SUPPORT
- Answering questions by telephone or e-mail to customers or internal employees
- If possible, immediate resolution of the reported problems within the advance SLAs (service level agreements)
- Transferring more complex technical problems to second-line colleagues
- Conduct periodic performance and security audits
- Timely identification of technical problems and attacks
- Timely implementation of (security) updates
- Logging problems and activities in our internal IT systems
- Thinking about asset management in the field of customer support and system management
SOFTWARE TESTING
- Be an integral part of the problem-solving process. In addition to identifying issues, you suggest solutions, working with a cross-functional team to develop a long-term fix.
- Work very methodically and be the guide for the development team in unit testing and will be attentive to a correct implementation.
- Developing and updating documents and technical support for the developers and users.
- For new features, you supervise the analysis and prepare test cases.
- Perform the acceptance tests and report clearly to the development team.
- After each release, write a release report and keep our documentation up-to-date, so that all users can get to know and use the new features in detail.
- Acquire and maintain a very broad view of all our software tools.
- Follow up incoming tickets methodically and meticulously, after which you provide first-line support and delegate to the dev team where necessary.
- Look at where systematic problems arise, report them to the dev team.
Company Values
You share the values of a true Rombiteer!
Your profile
- Excellent written and verbal communication skills
- Ability to work in a cross-functional team environment
- Extremely detail-oriented
- Great troubleshooting skills
- Working knowledge of software development and industry processes
- Excellent organization and time-management
- Ability to juggle multiple projects simultaneously
- PC software proficiency
- Passionate about generating quality software by implementing the right process steps.
- Knowledge of Jira, TestRail or Selenium are a true plus
- Technical expertise is a plus (through education or by experience)
- Keep yourself up-to-date on the overview of the development technology, the popular testing tools and the overview of the business domain
Our offer
To our ideal candidate, we offer
- Numerous advantages on top of your competitive salary: company car, mobility allowance, insurances, bike leasing, eco cheques…
- A personalized training budget, frequent knowledge sharing sessions and meetups
- Autonomy, openness, trust and flexibility
- A spot in a self-steering team, with room for your input. The more, the better!
- A challenging and fun scale-up environment. Think hackathons, ping pong sessions, team buildings…
- A modern and spacious office in the center of Antwerp that is easily accessible by public transport and car (parking space will be taken care of). We’re also flexible when it comes to working from home. It’s the output that matters to us.
PERSONAL GROWTH
You’ll continuously learn new things during Knowledge Sharing Sessions and Meetups. Never not learning.
SOLID TEAM
You’ll work in a solid self-steering team, backed by colleagues who are eager to tackle the most complex challenges. Together.
SPACIOUS OFFICE
You’ll feel at ease in our bright, peaceful office. Located in the heart of the shopping district in Antwerp, it is easily accessible by bike, car and public transport.
IMPACT
The digital products we build for our customer have a real impact on the dynamics of their operations and change their competitive position in the industry.
AUTONOMY
You’ll have the freedom to express your ideas and take ownership. We value your input and insights. You’re the expert, right?
FUN
Need a break? Challenge you colleagues for table tennis, table football or darts. Or just go out shopping for a while.
Now send us your resume already!
Apply now
